Retunrn Policies

Return And Exchange Policies

Return Policy FAQs

1. Do you have a return policy? Can I return my product after it has reached me?

Yes, Hoverindia.com have a simple return policy under which you can return a product received by you in a damaged or defective condition from the Hoverindia.com.

There is a 48 hours return policy, which means that you can request a return of the product within 48 hours of receiving the product. Plus, the product to be returned must reach our Hoverindia.com address within a maximum of 5 working days from the date of delivery to you.

Hoverindia.com retain the right to examine whether the returned product is defective and/or damaged. In case the returned product is not defective or damaged, the customer will be informed about the same and the product as received will be returned to the shipping address of the customer.

In case the returned product is eligible for a replacement, Hoverindia.com will send the replacement to the same shipping address of the customer, subject to the availability of the stock of the product.

2. Are there specific conditions under which the product returns/replacements may be rejected?

Returns for replacement/refunds/exchange under certain scenarios will NOT be accepted as given below:

i. 

 

Request for return is made after 48 hours of receiving the product by you

ii.

 

Product is used or is not in its original condition. The product should not be washed or ironed.

iii.

 

Products are returned without its original packaging, freebies or accessories.

iv.

 

Product was damaged after use/opening.

v.

 

Incidental damage due to malfunctioning of the product.

vi.

 

Any consumable item which has been used or installed.

vii.

 

Product with tampered or missing serial number/IMEI number/UPC number.

viii

 

Missing manufacturer tag.

ix.

 

Any damage/defect which is not covered under the manufacturer's warranty.

     

3. How do I return the product? Whom should I contact in such a scenario?

It's very simple; within 48 hours of receiving a product, you can request a return via e-mail at sales@hoverindia.com or over phone at our customer care number +919843497190 (10.00 a.m. to 6.00 p.m. / 7 days a week).

Please note that a replacement is subject to availability of stock with our Hoverindia.com. In case a replacement cannot be made, we will initiate a full refund.

4. Do I need to return the product in its original box/packaging?
 

Yes, it's important that the product is sent back in its original packaging, original manufacturer tags, including the box, manufacturer's packaging if any, and all other items originally included with the product(s) delivered (including any free or complimentary items).

5. What is the resolution offered in case of returns?

In case of a return, possible solutions are:

Replacement of the product with a similar product (only if stocks are available with our Hoverindia.com.

Refund of the price of the product (excluding the shipping charges). (View our Refund Policy for details)

   

6. Can I return any product purchased from Hoverindia.com. Are there products that can't be returned?

Yes. You can return any product .

7. Is there a time frame within which I have to notify Hoverindia.com to return the purchased  products for a return/replacement ?                                                                                                   

If you wish to return or exchange a product, you must intimate Hoverindia.com within 48 hours of receiving the product.

8. Do I need to send the product or can it be collected from my address?

yes you need to send the product and the product should reach with in 5 working days  .

Please ensure that the product that is being returned is in original and unused condition, complete with the original price tags, labels, original packing and invoice. Replacements are subject to availability of stock with our Hoverindia.com. In case a replacement is not available, we will initiate a full refund.

9. Will I have to pay any charges for the returns?

We do not charge extra for returns and all replacements/pickups by us are done free of cost.

10. Will you refund the courier charges if I send the product back to you at my cost?

Yes, absolutely! You do not have to worry about the courier charges at all. In case, you return the product via courier, we advise you to use a reputed courier company which allows online consignment tracking. We would also mandate that you always take the proof of delivery (POD) from the courier company for the product delivered to our Hoverindia.com as we could require this from you before processing the refund or replacement of the product.

We will reimburse the courier freight charges @ 10% of your order value (with a minimum of Rs. 100) or a maximum of Rs. 750, whichever is lower. The refund of courier freight charges, if applicable, will be paid by a Hoverindia.com. The courier charges will be reimbursed only after receipt of the product by our Hoverindia.com.